Welcome to the OneWear FAQ!
Here you’ll find answers to the most common questions about ordering, shipping, sizing, returns, and The OneWear Guarantee™.

If you still need help, our support team is here for you:
📧 support@onewearstore.com

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🛍️ ORDERING

1. How does OneWearStore.com work?

Every item is made-to-order through our fulfillment partner Printful.
When you place an order:

1. We instantly send it to Printful
2. Your product is printed, embroidered, or sewn
3. It ships directly to your address

This ensures fresh production and sustainable fashion — never mass-produced.

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2. Can I change or cancel my order?

You can request changes within the first few hours after purchase.
After production begins, changes may not be possible.

Email us quickly:
📧 support@onewearstore.com

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3. Do you offer gift orders?

Yes!
Simply enter the recipient’s information at checkout.
Receipts and pricing info are not included in gift shipments.

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📦 SHIPPING

4. How long does shipping take?

Typical Printful-based shipping times:

• USA: 3–7 business days
• Canada: 5–10 business days
• International: 7–21 business days

Production time: 2–5 business days
(Every item is made-to-order.)

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5. How do I track my order?

Once shipped, you’ll receive a tracking link by email.

If you don’t see it, check spam or contact us.

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6. My package says delivered, but I didn’t get it.

Sometimes carriers mark packages early.
Check:

• Neighbors
• Front desk
• Mailroom
• Another household member

If it’s still missing after 48 hours, email us and we’ll help.

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📐 SIZING

7. How do I know which size to order?

Every product page includes a detailed sizing chart.
We recommend:

• Comparing chart measurements to a shirt you already own
• Reading the fit notes (slim, regular, relaxed)

If you need help, email us and we’ll guide you.

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8. What if the item doesn’t fit?

Because items are made-to-order, we cannot guarantee size-based returns.
However:

• If we made an error
• If sizing info was printed incorrectly
• If the garment was mislabeled

We will replace it at no cost.

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🔄 RETURNS & REPLACEMENTS

9. What is your returns policy?

We accept returns or replacements only for:

• Wrong item sent
• Misprint
• Damage in transit
• Manufacturing defect

We do not accept returns for:

• Buyer’s remorse
• Ordering the wrong size
• Changing your mind

This is because each product is made specifically for your order.

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10. My product arrived damaged or misprinted. What do I do?

Email us within 7 days with:

• Order number
• Photos of the issue

Send to: 📧 support@onewearstore.com

We will replace or refund when applicable under the OneWear Guarantee™.

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💳 PAYMENTS

11. What payment methods do you accept?

We accept:

• Credit & Debit Cards
• Apple Pay
• Google Pay
• Cash App Pay
• Stripe Secure Payments

Your data is protected under SSL encryption and OBP-1™ Digital Protection Standards.

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🌍 INTERNATIONAL ORDERS

12. Do you ship internationally?

Yes! OneWear ships worldwide.
Shipping rates depend on location and weight.

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13. Will I pay customs or import fees?

Maybe — it depends on your country’s regulations.
Custom fees are not controlled by OneWear or Printful.

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🧵 PRODUCT QUALITY

14. What materials do you use?

We use premium fabrics provided by Printful’s global supply chain:

• Ringspun cotton
• Premium fleece
• Eco-friendly blends
• High-quality print inks

Each item is designed for durability and comfort.

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15. Are your products sustainably made?

Yes.
Printful uses:

• On-demand production
• Reduced waste
• Water-saving print technology
• Responsible sourcing

OneWear stands for sustainability and quality.

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🛡️ THE ONEWEAR GUARANTEE™

16. What is The OneWear Guarantee™?

It covers:

✔ Defects
✔ Misprints
✔ Wrong items
✔ Damage in transit

We will replace or refund qualifying issues.

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17. How do I contact customer support?

Email: support@onewearstore.com
Response time: 24–48 hours