❓ OneWearStore.com — Frequently Asked Questions (FAQ)
Welcome to the OneWear FAQ!
Here you’ll find answers to the most common questions about ordering, shipping, sizing, returns, and The OneWear Guarantee™.
If you still need help, our support team is here for you:
📧 support@onewearstore.com
🛍️ ORDERING
1. How does OneWearStore.com work?
Every item is made-to-order through our fulfillment partner Printful.
When you place an order:
- We instantly send it to Printful
- Your product is printed, embroidered, or sewn
- It ships directly to your address
This ensures fresh production and sustainable fashion — never mass-produced.
2. Can I change or cancel my order?
You can request changes within the first few hours after purchase.
After production begins, changes may not be possible.
Email us quickly:
📧 support@onewearstore.com
3. Do you offer gift orders?
Yes!
Simply enter the recipient’s information at checkout.
Receipts and pricing info are not included in gift shipments.
📦 SHIPPING
4. How long does shipping take?
Typical Printful-based shipping times:
- USA: 3–7 business days
- Canada: 5–10 business days
- International: 7–21 business days
Production time: 2–5 business days
(Every item is made-to-order.)
5. How do I track my order?
Once shipped, you’ll receive a tracking link by email.
If you don’t see it, check spam or contact us.
6. My package says delivered, but I didn’t get it.
Sometimes carriers mark packages early.
Check:
- Neighbors
- Front desk
- Mailroom
- Another household member
If it’s still missing after 48 hours, email us and we’ll help.
📐 SIZING
7. How do I know which size to order?
Every product page includes a detailed sizing chart.
We recommend:
- Comparing chart measurements to a shirt you already own
- Reading the fit notes (slim, regular, relaxed)
If you need help, email us and we’ll guide you.
8. What if the item doesn’t fit?
Because items are made-to-order, we cannot guarantee size-based returns.
However:
- If we made an error
- If sizing info was printed incorrectly
- If the garment was mislabeled
We will replace it at no cost.
🔄 RETURNS & REPLACEMENTS
9. What is your returns policy?
We accept returns or replacements only for:
- Wrong item sent
- Misprint
- Damage in transit
- Manufacturing defect
We do not accept returns for:
- Buyer’s remorse
- Ordering the wrong size
- Changing your mind
This is because each product is made specifically for your order.
10. My product arrived damaged or misprinted. What do I do?
Email us within 7 days with:
- Order number
- Photos of the issue
Send to: 📧 support@onewearstore.com
We will replace or refund when applicable under the OneWear Guarantee™.
💳 PAYMENTS
11. What payment methods do you accept?
We accept:
- Credit & Debit Cards
- Apple Pay
- Google Pay
- Cash App Pay
- Stripe Secure Payments
Your data is protected under SSL encryption and OBP-1™ Digital Protection Standards.
🌍 INTERNATIONAL ORDERS
12. Do you ship internationally?
Yes! OneWear ships worldwide.
Shipping rates depend on location and weight.
13. Will I pay customs or import fees?
Maybe — it depends on your country’s regulations.
Custom fees are not controlled by OneWear or Printful.
🧵 PRODUCT QUALITY
14. What materials do you use?
We use premium fabrics provided by Printful’s global supply chain:
- Ringspun cotton
- Premium fleece
- Eco-friendly blends
- High-quality print inks
Each item is designed for durability and comfort.
15. Are your products sustainably made?
Yes.
Printful uses:
- On-demand production
- Reduced waste
- Water-saving print technology
- Responsible sourcing
OneWear stands for sustainability and quality.
🛡️ THE ONEWEAR GUARANTEE™
16. What is The OneWear Guarantee™?
It covers:
✔ Defects
✔ Misprints
✔ Wrong items
✔ Damage in transit
We will replace or refund qualifying issues.
17. How do I contact customer support?
Email: support@onewearstore.com
Response time: 24–48 hours
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